HOW TO MEASURE YOUR HEAD SIZE/CIRCUMFERENCE FOR A WIG

F.A.Qs

If I order today, Will I receive my hair next week? 

AFTER PROCESSING (WHICH IS 24 HOURS -72 HOUR). ORDERS PLACED AFTER 4 PM WILL PROCESS THE NEXT DAY. On average, most customers received their hair 15-21 BUSINESS DAYS from original purchase date. However, it is recommended that you allow yourself enough time to receive your hair. Always prepare for unexpected delays from USPS due to weather related conditions.

Can I Expedite my order? What if I pay extra?

Unfortunately this option is not available.

I ordered my hair during a sales period, when will I receive my hair?

Usually processing time is 3-5 business days. During a sales period this time is prolonged. It can take an additional 5 business days before your order is shipped. After it is shipped it will take 2-3 business days for US residents and 6-10 business days for International Orders

Where are you located? Can I stop by and pick up the hair?

This is a online business that is operated from home. No hair is kept on hand for safety reasons. Only online orders are accepted.

Can I dye or color the hair?

Yes the hair can be dyed/colored/lighten. Sometimes the chemicals in these products may loosen the curl pattern. All wigs can be dyed/colored or lightened. Seek professional help from a experience license in lightening hair in order to maintain the quality of your wig.

Can I straighten the hair?

Yes you can straighten the hair. However, kinky curly hair will not get bone straight. This hair is full of texture and when straightened it will mimic a Kinky Straight texture. Heat protector and proper hair care should be applied.

What wig do you recommend for beginners?

We recommend our 5” x 5” Lace Closure Wigs. It’s low maintenance and easy to install.

What wig do you recommend for everyday/daily/on the go?

We recommend our 5” x 5” Lace Closure Wigs. It’s low maintenance, beginner friendly and easy to install.

What is the difference between closure and frontal wigs?

A frontal goes from ear to ear, cover your hairline and gives you more parting space . A lace closure will cover your head from temple to temple and can be parted only 3 ways, middle or either side.

Do all wigs come ready to wear?

Yes our closure wigs, frontals wigs, and luxury wigs all come ready to wear with bleached knots, customized hairline, freshly washed, conditioned and styled as shown in the picture.

What hair Wigs by Shanai use to make wigs?

We use 100% RAW hair for our wigs and 100% top virgin hair. LEARN MORE

How will my wig last?

Our closure and frontal wigs are made with top quality raw hair and virgin hair. With proper care and maintenance our virgin wig last 1-2 years and our Luxurious wigs are made with raw hair last 3+ years. LEARN MORE

DO Wigs by Shanai offers wigs and extension care service?

Yes, We at Wigs by Shanai offer a variety of maintenance services for wigs and extensions. Our Maintenance Service is called The Wig Bar! with lots of options to choose from; THE COLOUR SHOP, REFRESHER ETC. CLICK HERE.

Do wigs fit all head circumference/size?

Our Wigs comes in a variety of sizes. From petite wigs to average and extra extra large/2xl/xxl. How your wig fit is essential. LEARN MORE

What is your refund or return policy?

Due to the nature of this business refunds are not accepted. Returns are accepted only when you have received the wrong item(s). Because of this policy, we strongly recommend that you order a Sample before making a full investment. Read more about our policies on the POLICY PAGE

HAIR CARE, TIPS & MAINTENANCE

• Avoid using excessive heat it will cause irreversible damages to your wig/hair.

• Apply heat protector when applying heat or using heating tools.

PRODUCTS TO AVOID

• Don't use products that contains alcohol and sulfate which will dry out the hair and permanently damage the hair.

• Avoid using too many products and excessive oils it will cause build up and weigh the hair down. Use good quality moisture rich products.

• Any cutting or chemical processes, such as perming or coloring should be done by a experience license professional hair stylist. We do not recommend lifting or bleaching human hair: depositing color provides the best result.

GROOMING AND STORING HAIR/WIG

• Always gently comb hair with a wide tooth comb, starting from the ends/bottom working your way up to the roots.

• Lace is delicate and should not be pulled or tugged it's easy to damage.

• If you don't know how to install a wig, lace closure, hair extensions or provide proper care for your wig or hair, it is essential that you have it done by a experience license professional hair stylist.

• When your wig is not in use for a long period of time, store hair/wig in a Ziploc/PVC/Satin bag in a cool environment this will keep it away from bacteria and dust.

• When your wig is not in use, for a short period of time put/place the wig on a mannequin head to make sure it retains its shape.

• Little to minimum shedding is normal.

• WITH proper care and maintenance hair/ wig can last over 1 year.

• PROPER CARE IS KEY TO LONGEVITY.

BED & BATH TIME

• Prior to bedtime braid hair (SEW-IN EXTENSION/WEAVE) and wear a secure satin scarf or bonnet.

• Don't sleep with hair open. Braid your hair in 2 large loose braids.

• SEW-IN EXTENSION/WEAVE: WE RECOMMEND when showering Braid your hair in 2 large loose braids, place a large plastic shower cap on your head entirely covering your hair to avoid getting your hair wet.

• We do not recommend sleeping, showering or swimming while wearing the wig it may result in hair loss, breakage and matting.

• Its essential that you avoid contact with chlorinated water, sea water, and hot water to avoid damage to your wig.

WASHING, CONDITIONING & STYLING INSTRUCTIONS

PRE-WASH

• Before washing hair ensure hair is tangle free using a wide tooth comb.

WASH

• Use good quality moisture rich and sulfate free product.

• Do not soak or submerge wig/hair can cause matting

• Wet/Rinse by holding the hair under running cool water.

• Place a small amount of shampoo for in your hand, evenly and gently stroke it through the hair in a downwards motion from the roots to the ends.

• Don't rub, message, wring or twist hair/wig.

• Rinse by holding under running cool water until the water runs clear.

CONDITIONER

• Place a generously amount of conditioner in your hand, evenly and gently work it through the hair in a downwards motion from the mid-shaft down to the ends avoiding the base and root. Applying conditioner to the base may cause shedding.

• Leave conditioner on for 5 minutes OR follow the conditioner manufacturer’s instructions.

• Rinse by holding under running cool water until the water runs clear.

• Gently squeeze or use a clean, dry towel to press out and remove excess water. Do not twist or wring.

• DON'T comb/brush hair when wet to prevent damage

• Let Hair Air Dry in a cool place.

• Don’t dry in direct sunlight.

STYLING

• Part hair in sections

• Style as desired

• Do not dry your wig with a blow dryer it can dry out and damage the hair.

• When applying hot tools use low/moderate heat and apply heat protector.

• Flat iron or add luxurious bouncy curls (low heat settings).

CURLY HAIR MAINTENANCE

• Use sulfate free, alcohol free and good quality rich moisture products.

• Brush only when wet, with a Denman brush or a wide-toothed comb.

• DON'T COMB OR BRUSH when hair is dry, it will CAUSE hair to tangle, frizz and shed (don't comb it more than twice a day – too much combing causes curly wigs to shed and frizz).

• Follow the washing instructions above for curly wigs. Avoid scrunching the hair in the water. Leave conditioner on for at least 15 minutes

• Rinse thoroughly

• When damp, gently scrunch hair to enhance curls. For a more tamed look apply a dime size/small amount of an anti-frizz alcohol free hair serum and style as desired.

• Keep hair moisten and apply conditioner was only minimum 3 times per week

FOLLOW HAIR CARE, TIPS & MAINTENANCE ABOVE & CONSULT A PROFESSIONAL HAIRSTYLIST.