F.A.Qs

If I order today, Will I receive my hair next week? 

AFTER PROCESSING (WHICH IS 24 HOURS -72 HOUR). ORDERS PLACED AFTER 4 PM WILL PROCESS THE NEXT DAY. On average, most customers received their hair 15-21 BUSINESS DAYS from original purchase date. However, it is recommended that you allow yourself enough time to receive your hair. Always prepare for unexpected delays from USPS due to weather related conditions.

Can I Expedite my order? What if I pay extra?

Unfortunately this option is not available.

I ordered my hair during a sales period, when will I receive my hair?

Usually processing time is 3-5 business days. During a sales period this time is prolonged. It can take an additional 5 business days before your order is shipped. After it is shipped it will take 2-3 business days for US residents and 6-10 business days for International Orders

Where are you located? Can I stop by and pick up the hair?

This is a online business that is operated from home. No hair is kept on hand for safety reasons. Only online orders are accepted.

Can I dye or color the hair?

Yes the hair can be dyed/colored/lighten. Sometimes the chemicals in these products may loosen the curl pattern. All wigs can be dyed/colored or lightened. Seek professional help from a experience license in lightening hair in order to maintain the quality of your wig.

Can I straighten the hair?

Yes you can straighten the hair. However, kinky curly hair will not get bone straight. This hair is full of texture and when straightened it will mimic a Kinky Straight texture. Heat protector and proper hair care should be applied.

What wig do you recommend for beginners?

We recommend our 5” x 5” Lace Closure Wigs. It’s low maintenance and easy to install.

What wig do you recommend for everyday/daily/on the go?

We recommend our 5” x 5” Lace Closure Wigs. It’s low maintenance, beginner friendly and easy to install.

What is the difference between closure and frontal wigs?

A frontal goes from ear to ear, cover your hairline and gives you more parting space . A lace closure will cover your head from temple to temple and can be parted only 3 ways, middle or either side.

Do all wigs come ready to wear?

Yes our closure wigs, frontals wigs, and luxury wigs all come ready to wear with bleached knots, customized hairline, freshly washed, conditioned and styled as shown in the picture.

What hair Wigs by Shanai use to make wigs?

We use 100% RAW hair for our wigs and 100% top virgin hair. LEARN MORE

How will my wig last?

Our closure and frontal wigs are made with top quality raw hair and virgin hair. With proper care and maintenance our virgin wig last 1-2 years and our Luxurious wigs are made with raw hair last 3+ years. LEARN MORE

DO Wigs by Shanai offers wigs and extension care service?

Yes, We at Wigs by Shanai offer a variety of maintenance services for wigs and extensions. Our Maintenance Service is called The Wig Bar! with lots of options to choose from; THE COLOUR SHOP, REFRESHER ETC. CLICK HERE.

Do wigs fit all head circumference/size?

Our Wigs comes in a variety of sizes. From petite wigs to average and extra extra large/2xl/xxl. How your wig fit is essential. LEARN MORE

What is your refund or return policy?

Due to the nature of this business refunds are not accepted. Returns are accepted only when you have received the wrong item(s). Because of this policy, we strongly recommend that you order a Sample before making a full investment. Read more about our policies on the POLICY PAGE